+216 98 650 014 Frequently asked questions
- To book and pay for your vehicle online, all you need is a credit or debit card.
- The driver's credit/debit card, with sufficient funds available to block the car deposit.
- Driver's license obtained at least 2 years (24 months) ago, and sometimes more if you're renting a car categorically above the economy range (premium/luxury range).
- Your passport or Tunisian ID card and flight number, if you have one.
For most car rental companies in Tunisia, the required age is 25. If you are under 25, you may have to pay an additional fee.
Yes, as long as this person meets the requirements of the rental contract. All you have to do is provide us with his or her contact details when booking.
All our rentals include basic insurance, third-party insurance, local taxes and road taxes. You will have to pay for any additional services when you pick up your car, such as the cost of a young driver, an additional driver, a baby seat/booster, pocket Wifi, etc., but we will always tell you how much this will cost you before you confirm your vehicle booking.
No, all our rental cars are supplied with a fuel level corresponding to a quarter of the tank, but sometimes cars may contain more than a quarter of fuel on delivery. The car must be returned with the same level of fuel as when it was picked up, otherwise additional charges will be applied.
Request a fill-up in advance: You can pay for a fill-up when you collect your vehicle, so you don't have to refuel before returning it.
You can pay online or at the counter when you pick up your car, by Visa, MasterCard or American Express. Don't forget to bring your card with you when you pick up your rental car.
We also accept cash, cheques and bank transfers.
No, it's strictly illegal to drive our rental cars outside Tunisia.
In the event of a technical breakdown, you must contact our technical service, which is available 24/7.
Phone Numbers : +216 98 650 053 / +216 93 619 266 / +216 98 650 013
- In the case where the Customer is not at fault : an accident report must be issued. Green Car and the police or the national traffic authority must be informed immediately if there is bodily injury. The costs of repairing the damaged vehicle in this case will be charged 100% to the supplier.
- In the case where the customer is at fault : an accident report must also be issued. Green Car and the police or national traffic police must be informed immediately in the event of bodily injury: The customer is responsible for paying the full amount of the damage.
Contact us
Address
AV.Moncef bey-8050-hammamet